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Return back Policy

Performance, comfort and satisfaction of our customers are the main objects of LIZARD®. The design, every little detail, the chosen materials, precise workmanship and strict tests provide excellent performance in any situation. Each model is guaranteed against defects and manufacturing faults for a period of 2 years from the date of purchase. Warranty doesn’t cover damage due to use, wear and tear, improper maintenance and modifications.

To open a return back procedure, you have to contact AICAD at first, writing to marketing@aicad.com, calling to 0461-231489 or sending a fax to 0461-987208. Please specify that it’s about an online order, quoting the order number or surname. From the receipt of the product there are 14 days to ask for authorization to return.

Return Authorization: AICAD will reply to your requests ​​within 3 days, giving appropriate instructions. Only after receiving such authorization, you can proceed with the return.

Attention: for every type of return we kindly ask you to specify whether the product has been used and for how long. In case of prolonged use or in case of a product no longer salable, replacement or reimbursement are not guaranteed.

Size Fitting Problems - You don't like the product
If you are displeased with your purchase because of faulty size fitting or just because you don't like it, you can return it to us in its original box. According to availabilty we will send the correct size if requested. In this case the cost of return shipping is in charge of the buyer, while shipping costs to send the replacement are in charge of AICAD. If the item isn’t available, it will be refunded. We will refund only the value of the returned item, not of the shipping.
 
Defective items.
In case of defective product, we ask you to send us one or more pictures substantiating the defect. AICAD will check the material received within 3 days and will inform you about the steps to take: replacement or repair. In both cases the defective product will be pick up by AICAD through a forwarder. The buyer will be contacted to arrange time and manner of the pickup.
 
Returns for wrong order.
Change is also possible if you realize, when receiving the box, that the ordered color/style/size is not the expected one because of wrongly chosen during order purchase. In this case we can proceed as in the case of "wrong size" and the exchange or refund must always agreed with AICAD.
 
For further information please contact us at +39-0461-231489 or marketing@aicad.com.